Frequently Asked Questions

Everything you need to know about your Safiyaa experience.

What is the typical shipping timeline for my order?

Standard shipping usually takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on customs processing.

How do I initiate a return or exchange?

We offer a 30-day return policy for all unworn items with original tags. Simply visit our Returns Portal with your order number and email address to generate a prepaid shipping label.

How can I ensure I select the correct size?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for structured garments or reaching out to our stylists for advice.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.

Are your materials sustainably sourced?

Safiyaa is committed to ethical fashion. We partner with certified suppliers to source high-quality, durable fabrics that minimize environmental impact and ensure fair labor practices.

Can I modify or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.